Latest blog posts

Big companies break refund rules for e-commerce

Next and some other big online retailers have been breaking the law regarding refunds for goods bought online. Under the Distance Selling Regulations the consumer is entitled to a refund for the goods AND original delivery charge if returned within 7 days of receiving the item. Next and some other retailers such as Littlewoods and Debenhams [...]

Read Full Article | Fri, 16 Jul 2010

email marketing, data protection and cc email lists

After some healthy debate amongst the local business community about bulk email, here’s some pertinent information for complying with the UK Data Protection Act and the Privacy and Electronic Communications (EC Directive) Regulations 2003. It is not comprehensive, but covers the main issues: Opt in – You can only carry out unsolicited marketing by email if [...]

Read Full Article | Fri, 02 Jul 2010