Next and some other big online retailers have been breaking the law regarding refunds for goods bought online. Under the Distance Selling Regulations the consumer is entitled to a refund for the goods AND original delivery charge if returned within 7 days of receiving the item.
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After some healthy debate amongst the local business community about bulk email, here’s some pertinent information for complying with the UK Data Protection Act and the Privacy and Electronic Communications (EC Directive) Regulations 2003. It is not comprehensive, but covers the main issues:
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